Candidates with experience in any one or more of the following loan products are welcome:
- Personal Loans – For eligible salaried or self-employed customers, subject to lender policy.
- Home Loans – For customers planning to purchase or construct a home.
- Business / MSME Loans – For business expansion and working capital requirements.
- Loan Against Property (LAP) – Loans secured against eligible property.
- Car Loans – Financing for eligible vehicle purchases.
Key Responsibilities
- Identify potential customers through calling, assigned leads, referrals and networking.
- Understand customers’ loan requirements, employment or business profiles and existing financial commitments.
- Explain relevant loan products, basic eligibility criteria, required documents and the application process.
- Clearly communicate lender-provided interest rates, fees and repayment terms without making unsupported promises.
- Follow up with interested customers and help them complete their applications.
- Collect required documents, such as KYC, salary slips, bank statements, ITRs and business documents, where applicable.
- Coordinate with Relationship Managers, processing teams and lending partners to resolve application queries.
- Track applications from initial enquiry through processing and disbursement, keeping customers informed.
- Maintain accurate lead records, follow-up dates and application updates in the CRM or designated tracker.
- Work towards agreed sales targets while maintaining customer service and responsible selling standards.
Required Experience & Skills
- 1–3 years of hands-on experience in loan sales with a bank, NBFC, DSA, loan distributor or financial services company.
- Experience in customer calling, lead generation, follow-ups and sales conversion.
- Working knowledge of at least one of the listed loan products.
- Basic understanding of loan eligibility, credit history, income documents and existing EMI obligations.
- Clear communication skills in Hindi; English communication skills would be an advantage.
- Ability to explain financial products in simple language and handle customer questions professionally.
- Strong follow-up discipline, confidence in customer interactions and ownership of assigned leads.
- Basic computer skills and familiarity with Excel or CRM tools.
- Previous experience serving customers in Noida / Delhi NCR would be an advantage.