Branch Sales Manager

Greeting From Trustmark!

Company Name : Manipal Fintech pvt ltd

Department : Branch Banking / Retail Assets / Gold Loans

Designation : Branch Manager

Location : Pan India – Top Cities & Branch Locations

Industry : Banking / NBFC / Financial Services

Key Responsibilities

Business & Sales Management

● Drive branch business targets for Gold Loans, Personal Loans, LAP, Business

Loans, Insurance, and other financial products.

● Increase customer acquisition through open market sourcing, referrals, and local

marketing activities.

● Monitor branch profitability, portfolio growth, and productivity metrics.

● Develop branch-level sales strategies to improve market penetration and revenue

generation.

● Ensure achievement of monthly login, sanction, disbursement, and collection targets.

Team Management

● Lead, train, and motivate branch staff and field sales teams.

● Conduct regular performance reviews and daily sales meetings.

● Ensure proper manpower planning, employee productivity, and discipline within the

branch.

● Support hiring and onboarding of branch employees where required.

Operations & Compliance

● Ensure smooth branch operations and adherence to company SOPs and audit

requirements.

● Monitor KYC, documentation, and compliance processes.

● Ensure safe custody and operational handling of pledged gold and customer

documents.

● Handle branch audits, risk management, and regulatory compliance.

Customer Relationship Management

● Build strong relationships with customers, DSAs, local connectors, and channel

partners.

● Resolve customer escalations and ensure high service standards.

● Maintain customer retention and repeat business.

Collections & Portfolio Quality

● Monitor overdue accounts and ensure healthy portfolio quality.

● Coordinate with collection teams for recovery and delinquency control.

Eligibility Criteria

● Graduation mandatory; MBA preferred.

● 4–10 years of experience in Banking, NBFC, Gold Loans, or Retail Assets.

● Minimum 2 years of team handling experience preferred.

● Strong knowledge of branch operations, sales, and compliance.

● Good leadership, communication, and people management skills.

● Ability to work in a target-driven environment.

Preferred Skills

● Branch operations management

● Team handling & leadership

● Retail loan / Gold loan sales

● Customer relationship management

● Portfolio & collection management

● Cross-selling financial products

● Market development & local networking

● Attractive incentives & annual performance bonus

● PF, ESI, Gratuity & Medical Insurance

● Travel & Mobile reimbursement

● Career growth opportunities in Banking & NBFC sector

Email id : career.trustmark@gmail.com

phone no : 7069329728/8758740333

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