Job Title: Group Leader (GL)
Department: Sales
Level: Mid-Level Management
Reporting To: ASM / Senior Management
Age: 28–40 | Gender: Male/Female
Job Summary:
· Lead and manage CRO team
· Ensure smooth field operations
· Build strong client relationships and support business growth
Key Responsibilities:
Team Management
· Supervise, guide, and support CRO team
· Assign daily tasks and monitor performance
· Conduct regular reviews and provide feedback
Field Operations
· Monitor daily field visits
· Ensure proper area coverage (within 40 km)
· Conduct joint visits when required
Customer Handling
· Maintain strong client relationships
· Resolve customer issues and escalations
· Ensure high customer satisfaction
Reporting & Coordination
· Review daily reports on company app
· Conduct daily team meetings (Google Meet)
· Coordinate with internal teams
Compliance & Collections
· Ensure timely collection deposits
· Maintain transparency and discipline
· Follow company policies
Training & Development
· Train and support team members
· Improve team productivity through coaching
Skills Required:
· Leadership & team handling
· Communication & coordination
· Problem-solving ability
· Basic mobile/app knowledge
Experience:
· 3–6 years in Sales/Field Operations
· Team handling experience preferred