Profile Name: O&M Technician – Consumer Meter
Qualification: ITI/Diploma
Experience: 1-2 Years in Smart Metering/Utility Operations/ Customer Service
Main Responsibilities:
ü On Site Field Visits to different consumer premises
ü Non/Never Communication Troubleshooting
ü Discom Issue Signoff and ticket closure as per assignments.
ü Faulty Meter Replacement
ü NIC Replacement
ü SIM Replacement
ü Manual RC
ü Manual BP Collection
ü Discom Support at field level
ü NET Meter conversion
ü Unsync Meter Resolution
ü Capturing Field Work performed in WFM mobile applications
ü Submission of Faulty Material (Meter/NIC/SIM etc).
Required Competencies:
ü Field Operations
ü Should know the Meter Display Parameter ( Voltage, Current, kWh)
ü Complaint Resolution & Customer handling
ü Excellent Communication and behavioural skill
ü Understand Electrical safety