Ecommerce Account Manager

Job Summary

We are looking for a dynamic and result-oriented E-Commerce & Digital Marketing Executive to manage online sales channels, digital marketing campaigns, and customer engagement activities. The candidate will be responsible for handling e-commerce platforms, driving online sales growth, managing digital advertising, and improving brand visibility across digital channels.

Key Responsibilities

E-Commerce Management

• Manage and maintain product listings on online marketplaces and websites.

• Update product information, pricing, images, and inventory regularly.

• Process and monitor customer orders, returns, and refunds.

• Coordinate with logistics and warehouse teams for timely order fulfillment.

• Track marketplace performance and optimize product visibility.

• Monitor stock levels and prepare inventory reports.

Digital Marketing

• Plan, execute, and optimize digital marketing campaigns.

• Manage social media accounts including Facebook, Instagram, LinkedIn, and YouTube.

• Create engaging content, creatives, and promotional campaigns.

• Run paid advertising campaigns through Google Ads and Meta Ads.

• Monitor campaign performance and optimize ROI.

• Conduct keyword research and implement SEO strategies.

• Manage email and WhatsApp marketing campaigns.

Analytics & Reporting

• Analyze website traffic, sales performance, and customer behavior.

• Generate daily, weekly, and monthly performance reports.

• Track KPIs such as ROAS, CTR, Conversion Rate, CAC, and Revenue Growth.

• Identify market trends and competitor activities.

Customer Relationship Management

• Respond to customer inquiries across digital channels.

• Maintain customer satisfaction and online reputation.

• Handle customer feedback and reviews professionally.

Required Skills

• Experience in e-commerce operations and marketplace management.

• Knowledge of SEO, SEM, Social Media Marketing, and Email Marketing.

• Proficiency in Excel and reporting tools.

• Strong communication and content-writing skills.

• Basic graphic design knowledge using tools such as Canva is preferred.

• Analytical mindset with problem-solving abilities.

• Ability to manage multiple projects and deadlines.

Preferred Tools

• Shopify

• WooCommerce

• Google Analytics

• Google Search Console

• Canva

• Microsoft Excel

Qualifications

• Bachelor's degree in Marketing, Business Administration, Commerce, or a related field.

• 1–3 years of experience in E-Commerce and Digital Marketing.

• Relevant certifications in Digital Marketing, SEO, or Google Ads are an advantage.

Key Performance Indicators (KPIs)

• Online Sales Growth

• Website Traffic Growth

• Conversion Rate Improvement

• Return on Ad Spend (ROAS)

• Customer Acquisition Cost (CAC)

• Customer Satisfaction Ratings

Job Titles: E-Commerce Executive, Digital Marketing Executive, E-Commerce & Digital Marketing Specialist, Marketplace & Digital Marketing Executive, Online Sales & Marketing Executive.

• इस फुल टाइम डिजिटल मार्केटिंग Job में डिजिटल मार्केटिंग में 2 - 6+ वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।