Key Responsibilities:
• Customer calling and order confirmation.
• Managing orders on Shopify and the company’s own online portal.
• Coordinating dispatch, shipment tracking and delivery.
• Following up on pending orders, undelivered shipments, returns and RTOs.
• Coordinating with courier companies for COD remittances, payment reconciliation and pending payment follow-ups.
• Verifying courier bills, charges and payment settlements.
• Coordinating with the packing and dispatch team.
• Maintaining accurate order and shipment records.
Candidate Requirements:
• Hands-on experience in Shopify and e-commerce operations.
• Good knowledge of courier management, COD settlements and payment reconciliation.
• Strong communication, coordination and follow-up skills.
• Ability to independently manage daily online operations.