Voice Process Executive

Job Title: Voice Process Executive

Job Description:
We are hiring a Voice Process Executive to handle customer calls, resolve queries, and provide customer support. Candidates should have good communication skills, basic computer knowledge, and a customer-friendly attitude. Freshers can apply

Key Responsibilities

• Handle inbound and outbound customer calls professionally.

• Resolve customer queries, complaints, and requests efficiently.

• Provide accurate information about products, services, and company policies.

• Maintain records of customer interactions and transactions.

• Follow communication scripts and quality standards.

• Escalate unresolved issues to the appropriate department.

• Meet daily and monthly performance targets.

• Ensure customer satisfaction through effective communication.

Required Skills

• Excellent verbal communication skills in English (additional languages are a plus).

• Good listening and interpersonal skills.

• Basic computer knowledge and typing skills.

• Strong problem-solving and multitasking abilities.

• Customer-oriented mindset.

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