Job Description:
Lane Consultancy is looking for a Collection Executive (Voice Process) to join our team. The role involves contacting customers regarding their outstanding loan balances, managing follow-ups, and maintaining proper communication to ensure timely payments.
The candidate will also be responsible for handling customer concerns, providing accurate information about dues, and submitting daily reports to the reporting manager. This position offers attractive in-hand salary along with incentives and a supportive work environment with opportunities for career growth.
Key Responsibilities:
Contact customers regarding pending loan payments
Manage regular customer follow-ups and payment commitments
Handle customer queries and complaints professionally
Provide accurate information related to outstanding balances
Escalate complex issues to the concerned department when required
Maintain proper call records and submit reports to the reporting manager