Voice Process Agent

Job Title: Voice Process Agent

Company: STARTEK

We are looking for a Voice Process Agent to join our team at STARTEK. This role involves handling customer calls, providing exceptional customer support, and resolving customer queries and concerns efficiently. The position offers an attractive in-hand salary ranging from ₹15,000 to ₹23,000 per month along with excellent career growth opportunities.

Key Responsibilities:

• Handle customer calls professionally and efficiently.

• Address customer queries, resolve concerns, and manage complaints effectively.

• Maintain accurate records of customer interactions and follow up when required.

• Provide customers with accurate and timely information to resolve their issues.

• Escalate complex issues to the appropriate department when necessary.

• Collaborate with internal teams to ensure prompt issue resolution.

• Meet performance targets related to customer satisfaction, call quality, and resolution rates.

Job Requirements:

• Qualification: Any Graduate.

• Experience: Freshers are welcome to apply.

• Good communication and customer service skills.

• Strong problem-solving and interpersonal abilities.

• Basic computer knowledge and ability to manage customer records.

• Willingness to work 6 days a week in the Day Shift.

Salary & Benefits:

• In-Hand Salary: ₹15,000 – ₹23,000 per month.

• Professional work environment.

• Career growth and learning opportunities.

• Training and development support.

If you are passionate about customer service and looking to start your career with a reputed organization, we encourage you to apply.

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