A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
21,000 - 36,000 /महीना
अमेज़न
घाटकोपर (ईस्ट), मुंबई
ग्राहक सहायता / टेलीकॉलर में 0 - 4 वर्षो का अनुभव
फुल टाइम/पार्ट टाइम
We are looking for a Voice & Non-Voice Customer Support Executive to join our team at Amazon. The role offers ₹21,000 - ₹36,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
