कस्टमर सपोर्ट ट्रैवल कंसल्टेंट

We are looking for a Travel Consultant to join our team at Sky-sketch (India). This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Hospitality, travel, and tourism. On-the-job Training & Remuneration Structure for Provisional Period:

Months 1-6: ₹ 10,000+/month plus other benefits, subject to your 1st month's performance. Eligible for an early increment at 3 months based on performance. Post 6 Months: ₹12,000+/month fixed CTC. The role offers ₹10000 - ₹12000 and a dynamic environment with growth opportunities. After confirmation 13500 + incentive approx. 15K per month.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is that the candidate must have a degree or diploma in Travel & Tourism management from any recognised institution, and the candidate must be a fresher. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6-day working week during the flexible shift. No students; we don't recruit students.

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