Job Responsibilities
Handle Domestic & International tour enquiries.
Prepare tour itineraries, quotations and package costing.
Coordinate with hotels, DMCs, transporters and other vendors.
Manage hotel, vehicle, flight and train booking requirements.
Support Visa, Travel Insurance and documentation work.
Maintain customer booking details and CRM records.
Follow up on quotations, confirmations and pending payments.
Prepare Tour Vouchers, Confirmation Sheets and Service Vouchers.
Coordinate with Sales, Operations and Accounts teams.
Monitor guests from Arrival to Departure and ensure smooth service.
Handle WhatsApp, email and telephone communication with customers/vendors.
Maintain daily enquiry, booking and payment reports.
Provide fast support for running tours and emergency requirements.