Handle incoming and outgoing calls professionally and courteously
Answer queries and provide accurate information to callers
Transfer calls to the concerned departments or personnel
Maintain call records and messages properly
Take and relay messages promptly and clearly
Ensure excellent customer service and proper phone etiquette
Support basic administrative and front-desk tasks if required
Good communication skills in Hindi and English
Polite, patient, and professional attitude
Basic computer knowledge (MS Word, Excel is a plus)
Ability to handle multiple calls efficiently
Prior experience as a telephone operator/receptionist is preferred