Telecollection

Job Overview

We are hiring Tele Collections Executives for Personal Loan and Business Loan collection processes. Candidates should have strong communication, negotiation, and customer-handling skills to manage overdue accounts and ensure timely EMI collections while maintaining high customer service standards.

Key Responsibilities

Handle inbound and outbound collection calls for overdue Personal Loan and Business Loan accounts

Follow up with customers regarding pending EMI payments and ensure timely collections

Negotiate repayment plans and resolve payment-related concerns professionally

Maintain accurate records of customer interactions, payment commitments, and follow-ups in CRM systems

Coordinate with field collection teams and backend operations for effective account resolution

Ensure compliance with collection processes, company policies, and quality standards

Address customer queries, escalations, and disputes with empathy and professionalism

Achieve daily, weekly, and monthly collection targets

Eligibility Criteria

Minimum 6 months to 2 years of experience in Tele Collections, Collections, or Customer Service roles within the NBFC/BFSI industry

Excellent communication and convincing skills in English and Malayalam along with any one regional language: Kannada, Telugu, Tamil, or Hindi

Strong negotiation, interpersonal, and problem-solving abilities

Basic knowledge of CRM tools and MS Office

Graduate in any discipline

Age below 30 years

Experience Required

1 – 5 Years

Education

12th Pass / Graduation Preferred

Age Limit

18 – 30 Years

Languages Required

English

Malayalam

Regional language proficiency in Kannada, Telugu, Tamil, or Hindi will be an added advantage.

Required Skills

Tele Collections

BFSI Experience

English Communication

Malayalam Fluency

Regional Language Communication

Preferred Skills

Loan Collections

Problem Solving

Escalation Handling

Salary & Benefits

💰 Salary: Up to ₹3.5 LPA + Attractive Incentives

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 6 - 24 महीने का अनुभव वाले उम्मीदवारों की जरुरत है।