A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
50,000 - 50,000 /महीना*
पुनवाला फिनकॉर्प
विमान नगर, पुणे
ग्राहक सहायता / टेलीकॉलर में 4 - 6 वर्षो का अनुभव
फुल टाइम
Lead, mentor, and manage a team of telecallers to ensure performance targets are met.
Monitor daily calling activities, track productivity, and provide feedback for improvement.
Train team members on scripts, communication techniques, and product/service knowledge.
Handle escalated customer queries and resolve issues effectively.
Prepare performance reports and share insights with management.
Develop strategies to improve call quality, conversion rates, and customer satisfaction.
Ensure compliance with company policies, data protection, and ethical standards.
Motivate the team through recognition, incentives, and regular engagement activities.
