We are looking for a Telecalling Team Leaderto join our team IST to handle customer calls, provide exceptional customer support and resolve queries related to Industry. The role offers an attractive in-hand salary of 12000 and opportunities for growth.
Key Responsibilities:
· Handle customer calls professionally and efficiently.
· Address customer queries, resolve concerns and manage complaints.
· Keep records of customer interactions and follow up when required.
· Provide customers with accurate information to help resolve their issues.
· Meet performance targets and work with other departments to manage complex issues.
Job Requirements:
The minimum qualification for this role is Minimum Qualification: Degree and(0-6Months) Experience Range. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 Working Day during the Day shift.