A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,000 - 35,000 /महीना*
Sv Business Solution
राजाजी नगर, बैंगलोर
₹10,000 इनसेंटिव्स शामिल
ग्राहक सहायता / टेलीकॉलर में 6 - 12 महीने का अनुभव
Full Time
About The Role:
We are looking for experienced Telecallers for Loan Recovery / Debt Collection. The candidate will be responsible for calling customers with overdue EMI / outstanding dues and ensuring timely recovery through regular follow-ups.Key Responsibilities:Call customers with overdue Personal Loan, Credit Card, Two-Wheeler Loan, Home Loan, Business Loan duesFollow up on EMI bounce, DPD buckets - 0-30, 30-60, 60-90, 90+ DPDNegotiate and convince customers for payment and promise-to-pay (PTP)Update call disposition, PTP date, and payment details in CRM / Excel dailySend payment links, SMS, WhatsApp reminders to customersHandle inbound / outbound calls - 150-200 calls per dayAchieve daily / monthly collection targetsCoordinate with field team for field visit cases if requiredFollow RBI guidelines and maintain professional, polite behaviour on calls - No harassmentRequired Skills & Experience:Mandatory: 6 months+ experience in Loan Recovery / Debt Collection / Telecalling for Bank / NBFC / Collection AgencyExperience in Personal Loan, Credit Card, Auto Loan recovery preferredGood knowledge of DPD, Bucket, PTP, Settlement, ForeclosureExcellent communication in Kannada + Hindi + English (Tamil / Telugu is a plus)Good negotiation and convincing skillsBasic computer knowledge - MS Excel, CRMTarget-oriented and able to handle pressureQualification:PUC / Any Graduate / DiplomaFreshers with good communication can also be considered for Trainee role, but preference to experiencedWhat We Offer:Fixed Salary + High Incentives on RecoveryPF + ESITraining providedGrowth to Team Leader / Quality Analyst
