We are looking for a Telecaller to join our team Pooja Transport company. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Transport. The role offers In Hand Salary - 100000 and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is Minimum Qualification 10th Pass and Experience Range Fresher. You will be responsible, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a Mon - Sat week during the 10:00 to 6:00 shift.