A Telecalling Executive is responsible for making outbound calls to potential and existing customers to promote products/services, generate leads, or provide customer support. They maintain strong communication skills to engage customers, address inquiries, and achieve sales or service targets.
Key Responsibilities:
Outbound & Inbound Calling:
Make calls to potential customers to promote services.
Handle inbound calls and respond to customer queries efficiently.
Strong communication and persuasive skills.
Follow up on leads and convert them into sales or appointments.
Build and maintain positive relationships with customers.
Explain services clearly and persuasively.
Good listening and problem-solving skills.
Address customer concerns and provide solutions.
Maintain records of calls, leads, and customer interactions.
Provide feedback on customer responses and market trends.
Meet daily/weekly/monthly call and conversion targets.