A Telecaller is responsible for making outbound calls or receiving inbound calls to promote products, services, or gather information for business purposes. Their primary duty is to connect with potential or existing customers, explain offerings, and persuade them to take action, such as making a purchase, booking an appointment, or participating in a survey.
Telecallers maintain detailed records of calls, update customer information, and follow up on leads to ensure targets are met. They handle customer queries, resolve issues promptly, and provide accurate information about products or services. Strong communication skills, a polite and confident telephone manner, and the ability to handle rejection are crucial for success in this role.
Telecallers may also be tasked with verifying customer details, conducting market research, and reporting feedback to improve business strategies. They often work with sales teams to support overall business growth. Basic computer skills and familiarity with CRM software are beneficial.
This role suits individuals who are persuasive, patient, and able to work under pressure to achieve daily or monthly targets. Telecallers play a vital role in generating leads, maintaining customer relationships, and contributing to the company’s revenue and brand reputation.