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Job Opportunity: Customer Support Executive – Chat Process

Company: Radical Minds Technologies Pvt. Ltd.

Location: HSR Layout, Bangalore (On-site)

Position Type: Full-time

Openings: 10

Hiring Need: Immediate

## Role Overview

Radical Minds Technologies is looking for dynamic and communication-driven individuals to join our team as Customer Support Executives for our Chat Process. In this role, you will be the digital face of our company, handling customer queries in real-time, providing accurate solutions, and ensuring a high-quality customer experience—all via text.

## Key Responsibilities

• Query Resolution: Actively engage with customers via chat to address inquiries, resolve complaints, and provide accurate product/service information.

• Quality Assurance: Maintain a high standard of professionalism and adhere to company quality guidelines during all interactions.

• Data Management: Utilize basic computer tools to log customer details, track issues, and update system records accurately.

• Efficiency: Manage multiple chat sessions simultaneously while maintaining a quick response time and high typing accuracy.

## Eligibility Criteria

CriteriaRequirementsEducationGraduate or PUC / 12th Pass candidates are welcome to applyExperience0 – 5 years (Freshers are highly encouraged to apply!)Age Limit18 – 30 yearsLanguagesFluent English & Hindi (Mandatory) – both written and verbalShiftDay Shift

## Skills & Requirements

Required Skills:

• Excellent Written Communication: Strong command over grammar, spelling, and tone in both English and Hindi.

• Tech-Savvy: Basic computer knowledge (MS Office, internet browsing, and system navigation).

• Typing Proficiency: Good typing speed with high accuracy to handle live customer chats efficiently.

Preferred Skills:

• Prior experience in a chat support, customer service, or BPO role is a plus.

• Strong interpersonal skills and a customer-first mindset.

• Great attention to detail and a quality-focused approach.

## Compensation & Benefits

• Salary: ₹16,000 – ₹19,000 per month (depending on experience and interview performance).

• Work Environment: Join a growing, vibrant team in the tech hub of HSR Layout, Bangalore.

## How to Apply

If you meet the criteria and are ready to start immediately, we want to hear from you! Please submit your updated resume for review.

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