•Core Responsibilities•
- •Outbound calls•: Contact potential or existing customers to pitch products/services, generate leads, or conduct surveys
- •Inbound calls•: Handle incoming queries, resolve complaints, take orders, or provide product info
- •Lead qualification•: Identify interested prospects and pass hot leads to the sales team
- •Data management•: Update CRM software with call details, customer responses, and follow-up dates
- •Target achievement•: Meet daily/weekly call volume, conversion, and revenue targets
- •Follow-ups•: Call back prospects who showed interest but didn’t convert initially