Greetings of the day,
We are urgently hiring for the role of Telecollections Executive
Desired Qualification-Graduation/Post Graduation
Location-Goregaon(East),Mumbai,Maharashtra 400063
Job description-
• Make outbound calls to customers with overdue accounts to recover outstanding dues.
• Provide customers with accurate account information and educate them on payment terms and consequences of non-payment.
• Negotiate and set up repayment plans or settlements within company policies.
• Update the system with customer interactions, payment commitments, and follow-up schedules.
• Meet or exceed daily, weekly, and monthly collection targets.
• Escalate unresolved or high-risk accounts to the appropriate department or supervisor.
• Maintain compliance with all company policies, collection guidelines, and regulatory requirements.
• Provide excellent customer service and ensure a respectful and professional tone is maintained during all interactions.
Requirements:
• High school diploma or equivalent; Bachelor’s degree is a plus.
• 6 months–2 years of experience in collections, tele calling,Tele Collections ,customer service, or a related field.
• Excellent verbal communication and negotiation skills.
• Strong interpersonal skills and ability to work in a fast-paced environment.
• Proficient in using CRM tools and basic MS Office applications.
Fluency in [language(s) required – e.g., Tamil, Telugu, Kannada, Malayalam].
Key Skills:
• Tele calling & Communication
• Debt Recovery
• Customer Relationship Management
• Problem Solving & Negotiation
• Time Management
• Target-Oriented Attitude
•
If interested,kindly share your updated CV.
Thanks&Regards,
Akshaya Jutlageri
HR Executive.