Key Responsibilities
Outbound Calls: Dialing potential or existing customers to sell products/services, gather information, or follow up.
Inbound Calls: Handling incoming calls for inquiries, support, or complaints.
Lead Generation: Identifying and nurturing sales leads.
Customer Interaction: Providing product details, understanding needs, offering solutions, and resolving complaints.
Data Management: Accurately logging customer interactions, updating CRM systems, and noting important details for follow-ups.
Target Achievement: Meeting daily, weekly, or monthly sales/call quotas.
Essential Skills & Qualities
Communication: Excellent verbal skills, clarity, and good phone etiquette.
Persuasion: Ability to convince and handle objections.
Customer Service: Professionalism, empathy, and a positive attitude.
Organization: Strong record-keeping and data entry.
Resilience: Ability to work with targets and handle rejections.