A Telecaller in a new car showroom service station drives customer retention and service revenue by scheduling service appointments, following up on customer satisfaction (CSI), promoting maintenance packages, and managing customer inquiries via telephone. They are essential for bridging the gap between sales and service.
Key Responsibilities
Service Scheduling: Outbound calls to customers for service reminders and booking service appointments.
Customer Follow-up: Following up on vehicle delivery for customer feedback and addressing complaints.
Lead Generation/Upselling: Promoting service packages, accessories, and new car offers.
Data Management: Maintaining accurate, up-to-date customer records in CRM software.
Query Resolution: Answering inbound inquiries regarding service appointments, costs, and availability.