A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
18,000 - 21,000 /महीना
Odex India Solutions Private Limited
विकरोली (पश्चिम), मुंबई
ग्राहक सहायता / टेलीकॉलर में 0 - 6 महीने का अनुभव
Full Time
Job Title: Executive – Support
Reporting to : Team Leader
Division/Department: Support
Location: Vikhroli, Mumbai
Experience: Fresher or min 6 months
Education: Graduate
Language: English
Job Responsibilities:-
1. Handles the customer requests and complaints.
2. Provide appropriate solutions and alternatives within the time limits.
3. Follow up to ensure resolution.
4. Follow communication procedures, guidelines and policies.
5. Provide resolution with the basic knowledge and skill.
Skills required :-
1. Strong verbal and written communication skills.
2. Proficiency in Microsoft Office applications (Excel, Word, Outlook, etc.).
3. Ability to work in a 365-day operational support environment, including weekends and holidays.
4. Willingness to work across different support processes (Email, Chat, Voice, and L1 Support) based on business requirements.
5. The work schedule includes 6 working days in the first week, followed by 5 working days per week, with 2 rotational week-offs (No fixed weekly off)
