टेली कॉलर

We are looking for a Telecallers to join our team Nextstep Consulting Pvt Ltd . This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Education Career Guide . The role offers In Hand Salary and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Minimum Qualification plus Two and Experience Range. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a Working Days week during the Shift Type shift.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 6 - 24 महीने का अनुभव वाले उम्मीदवारों की जरुरत है।