टेली कॉलर

Junior Team Leader – Job Description

Position: Junior Team Leader

Department: Sales , Loans & Operations

Job Type: Full-Time | Work From Home

Key Responsibilities

- Build and manage a team of 16 Telecallers by actively participating in recruitment and selection.

- Ensure the team always maintains a strength of 16 active Telecallers.

- In case of resignation, inactivity, or replacement, recruit suitable candidates to maintain the required team strength.

- Monitor daily attendance, productivity, calls, leads and overall team performance.

- Guide and support Telecallers to achieve their daily and monthly targets.

- Conduct regular follow-ups and resolve team-related work issues.

- Prepare and submit daily/weekly performance reports to the Senior Team Leader/Manager.

- Ensure all team members follow company policies, processes and working guidelines.

Requirements

- Good communication and leadership skills.

- Ability to recruit, manage and motivate a team.

- Target-oriented and responsible approach.

- Basic knowledge of sales, customer handling and reporting.

- Previous team-handling experience will be preferred.

Work Mode: Work From Home

Working Days: Monday to Saturday

Team Requirement: 16 Telecallers must be maintained at all times.

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