टेली कॉलर

Job Profile: Telecaller – Customer Collections (Overdue Payment Recovery)

Job Title: Telecaller / Customer Collections Executive

Job Summary:
Responsible for contacting customers with overdue payments, reminding them about outstanding dues, and professionally encouraging them to make timely payments. Maintain positive customer relationships while achieving collection targets and following company policies.

Key Responsibilities:

• Call customers regarding overdue payments.

• Explain outstanding balances and payment due dates.

• Convince customers to clear pending payments through effective communication and negotiation.

• Address customer concerns and provide suitable payment options where applicable.

• Maintain accurate records of customer interactions and payment commitments.

• Follow up with customers until payment is received.

• Meet daily and monthly collection targets.

• Ensure compliance with company policies and applicable regulations.

Required Skills:

• Excellent verbal communication skills.

• Strong negotiation and persuasion abilities.

• Customer service orientation.

• Basic computer and data entry skills.

• Ability to handle objections professionally.

• Time management and target-oriented approach.

Preferred Qualifications:

• High school diploma or bachelor's degree.

• Experience in telecalling, customer service, or collections is preferred.

• Knowledge of CRM software is an advantage.

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