Collection Targets: Achieve or exceed daily, weekly, and monthly collection targets (KPIs).
Outbound Calling: Proactively call customers with overdue payments to remind them of outstanding dues.
Negotiation: Negotiate repayment plans or settlements with customers.
Customer Service: Address customer inquiries, concerns, and complaints regarding their accounts.
Data Management: Accurately update client information and interaction details in the CRM system.
Compliance: Ensure all activities adhere to regulatory guidelines and company