Key Responsibilities
Handle incoming and outgoing customer calls professionally.
Respond to customer queries and provide accurate information about products and services.
Resolve customer complaints and issues promptly.
Follow up with customers to ensure their concerns are addressed.
Maintain customer records, call logs, and update information in the system.
Coordinate with internal teams to resolve customer issues.
Maintain a polite, professional, and customer-friendly approach.
Meet customer service quality standards and daily performance targets.