We are looking for a friendly, confident, customer-oriented and enthusiastic Tele-caller to communicate / handle hotel related calls. Generate business leads, promote hotel services and follow up with prospective and existing guests.
Handle incoming inquiries regarding room bookings, rates, availability, banquets, conferences and hotel facilities.
Explain hotel services, packages, offers and promotions to customers.
Maintain accurate records of inquiries, follow-ups and confirmed bookings.
Coordinate with the Front office, Reservations, Sales, Banquets and Food & Beverages departments.
Update Guest/Customer information in the hotel system, CRM or Excel.