A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
12,000 - 16,000 /महीना
Ishan Technologies
फील्ड जाब
इस्कॉन-एंबली रोड, अहमदाबाद
ग्राहक सहायता / टेलीकॉलर में 0 - 1 वर्षो का अनुभव
फुल टाइम
Handle inbound and outbound calls, emails, and chats to assist customers with broadband-related issues.
Resolve customer complaints regarding service disruptions, billing issues, slow internet speeds, and other connectivity problems.
Guide customers on modem/router configuration, troubleshooting steps, and basic network setups.
Coordinate with the technical team for issue escalation and on-site support when necessary.
Maintain accurate records of customer interactions and transactions using the CRM system.
Follow up with customers to ensure complete issue resolution and satisfaction.
Educate customers about available broadband plans, offers, and upgrades.
Maintain a professional and empathetic approach at all times to enhance the customer experience.
