Job Responsibilities
Make outbound calls to customers regarding pending loan or credit card payments.
Inform customers about overdue amounts and payment due dates.
Follow up with customers to ensure timely payment commitments.
Handle customer queries and explain available payment options as per company policy.
Maintain accurate call records, payment commitments, and follow-up details in the system.
Achieve daily, weekly, and monthly collection targets.
Maintain professional communication and customer relationships.
Follow company policies, client guidelines, and applicable debt collection regulations.
Coordinate with the team leader regarding payment issues and customer escalations.
Salary & Benefits
Salary as per experience and company standards.
Attractive performance-based incentives.
Training and career growth opportunities.