टेली कॉलर

Job Title: Counsellor cum Tele caller

1) Brief about the Position / Responsibilities:

The Counsellor cum Tele caller will be responsible for handling inbound and outbound calls, providing accurate information about our courses/services, counselling potential students/clients, and converting leads into enrolments. The role involves understanding customer needs and guiding them toward the most suitable offerings.

2) Job Description:

Handle incoming and outgoing calls professionally and convert inquiries into walk-ins or registrations.

Counsel students/clients on available courses, programs, and services offered.

Follow up with leads through calls, emails, and messages.

Maintain accurate and up-to-date records of client interactions.

Assist walk-in clients and address their queries.

Achieve monthly targets for conversions and follow-ups.

Provide support during marketing and promotional activities.

3) Reporting and Team:

Reporting To: Centre Manager

Team Collaboration: Work closely with the Sales, Marketing, and Academic teams.

4) Work Location, Language Spoken:

Location: [Guwahati]

Languages Required: Proficiency in English and [Add Local Language, e.g., Hindi, English, etc.]

5) Skill Set:

Strong communication and interpersonal skills

Confident telephone etiquette and persuasive speaking skills

Ability to handle pressure and meet targets

Good knowledge of CRM tools and MS Office

Positive attitude and a customer-centric approach

6) Grade & Salary:

Grade: Entry-Level / Mid-Level (as applicable)

Salary: ₹15,000 – ₹20,000 per month (based on experience and skills) + Incentives

7) Qualification & Experience:

Education: Minimum Graduate (Any Stream)

Experience: 0–2 years in Tele calling / Counselling / Customer Service (Freshers with good communication skills can also apply)

8) KPI / KRA

Lead handling and counselling of prospective students/clients

Conversion of inquiries into walk-ins, registrations, or enrolments

Follow-up and relationship management with leads

Data accuracy and CRM maintenance

Customer satisfaction and query resolution

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