A Telecaller is responsible for handling inbound calls to customers, addressing inquiries, providing information, generating leads, or providing services. The role involves building customer relationships, maintaining call records, and achieving targets set by the organization.
Make calls to prospective or existing customers.
Respond to incoming customer calls and resolve queries efficiently.
Explain products or services to customers and answer questions.
Follow up on potential clients.
Maintain detailed call logs and update customer information in the database.
Achieve daily/weekly/monthly call and sales targets.
Maintain positive relationships with customers.