Job Title: Telecaller – Loan Collection & Recovery
Company: AP Associates (Bank Authorized Agency)
Job Summary:
AP Associates, a Bank Authorized Agency for Loan Collection & Recovery, is seeking dedicated and result-oriented Telecallers. The role involves contacting customers regarding pending loan payments, following up for collections, and ensuring timely recovery while maintaining professionalism and compliance with banking guidelines.
Key Responsibilities:
Make outbound calls to customers for loan payment reminders and follow-ups
Explain outstanding dues, payment options, and deadlines clearly
Negotiate and convince customers for timely repayment
Maintain accurate records of calls, responses, and payment commitments
Handle customer queries related to loan accounts in a professional manner
Coordinate with field recovery agents when required
Ensure compliance with bank policies, legal regulations, and ethical practices
Achieve assigned recovery targets on a daily and monthly basis
Requirements:
Good communication and convincing skills
Ability to handle difficult conversations and objections calmly
Basic knowledge of banking, loans, or collections (preferred)
Strong follow-up and negotiation skills
Basic computer knowledge (MS Excel, MS Word)
Ability to work under pressure and meet targets
Qualifications:
Minimum: 12th Pass / Graduate in any stream
Experience in telecalling, collections, or banking is an advantage
Freshers with good communication skills can also apply
Salary:- As per industry
Location:
AP Associates, F-41, Raj Shree City Center, Sagrampura, Surat-395002
Important Note:
Candidates must follow ethical recovery practices and maintain respectful communication with customers at all times, as per banking and regulatory guidelines.
How to Apply:
Interested candidates can contact us at 9638866088 & apassociatessurat@gmail.com
or visit AP Associates for a walk-in interview.