टेली कॉलर

About the Role

We are looking for motivated and responsible Debt Collection Callers to join our Collections Team. The candidate will be responsible for contacting customers regarding outstanding loan/credit payments, understanding their payment situation, negotiating suitable payment arrangements, and ensuring timely recovery while maintaining professional and respectful communication.

Key Responsibilities

• Make outbound calls to customers regarding overdue loan/credit payments.

• Communicate payment details clearly and professionally.

• Understand customers' payment issues and provide appropriate payment solutions.

• Follow up with customers who have committed to making payments.

• Obtain and record Promise to Pay (PTP) from customers.

• Maintain accurate records of customer interactions, commitments, and payment status.

• Follow up regularly on pending payments and PTP cases.

• Negotiate settlements or payment arrangements as per company/client guidelines.

• Achieve daily, weekly, and monthly collection targets.

• Maintain proper call records and update the collection system/CRM.

• Escalate difficult or sensitive cases to the Team Leader or Manager.

• Follow all company policies, client instructions, and applicable collection guidelines.

• Maintain confidentiality of customer and client information.

• Handle customer objections professionally and avoid abusive, threatening, or inappropriate communication.

• Participate in regular training and performance-review sessions.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 0 - 2 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।