Role: International BPO Executive / Customer Support Associate
Job Responsibilities
Handle international customer calls, emails, and chats professionally.
Resolve customer queries related to products, services, billing, technical support, and complaints.
Provide excellent voice and non-voice support to international clients.
Maintain high levels of customer satisfaction and service quality.
Follow company SOPs, scripts, and compliance guidelines.
Update customer details and case status in CRM/ERP systems.
Meet daily KPIs, quality targets, and SLA timelines.
Escalate unresolved issues to the concerned department.
Work in 24/7 rotational shifts as per international time zones.
Ensure clear communication with global customers in English.
Required Skills
Excellent English communication
Customer handling skills
Problem-solving ability
International voice/non-voice process knowledge
Basic computer & MS Office knowledge
CRM / ticketing tools
Teamwork and adaptability
Time management
Eligibility
Any graduate / undergraduate
Freshers and experienced both can apply
Experience in international voice process, chat, email, or backend support is preferred