General JD – Inbound / Outbound Process
• Handle customer calls for queries, support, or information.
• Provide accurate details about products or services.
• In Inbound process – attend incoming customer calls and resolve their issues.
• In Outbound process – make calls to customers for sales, follow-ups, or information.
• Maintain good communication and customer satisfaction.
• Update customer details and call records in the system.
• Follow company guidelines and achieve daily targets if applicable.