A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
15,000 - 20,000 /महीना
कॉल 2 कनेक्ट
घर से काम
ग्राहक सहायता / टेलीकॉलर में 0 - 1 वर्षो का अनुभव
घर से काम
फुल टाइम
Handling of inbound calls received from customers enquiring on their account, product or process related information.
· Service customers on their Banking related enquiries.
· To meet the Customer Satisfaction Parameters and meet the defined service standards.
· Satisfactorily resolve queries and complaints received from customers.
· Adherence to Phone Banking Process & Audit guidelines.
· Cross selling of the Banks products identified for cross-sell eg: Assets, TPP, Card products, Fixed Deposits, other Liability products & other service related products.
· Complete and accurate maintenance of customer interactions in CRM system/ other systems as defined from time to time.
