A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
20,000 - 25,000 /महीना
Sat Kartar Group
बाराखंबा रोड, दिल्ली
ग्राहक सहायता / टेलीकॉलर में 2 - 4 वर्षो का अनुभव
ఫుల్ టైమ్
Key Responsibilities
• Lead engagement: Manage inbound and assigned outbound leads through calls, WhatsApp, website enquiries, campaigns, and referrals.
• Customer consultation support: Understand each customer’s concern and explain relevant consultations, reports, memberships, and approved products.
• Data accuracy: Collect and verify birth details, contact information, and consent, while maintaining complete CRM records.
• Booking coordination: Coordinate astrologer availability, bookings, payments, reminders, rescheduling, and service hand-offs.
• Follow-up and conversion: Follow up on incomplete registrations and payments, and support repeat consultations, referrals, and appropriate cross-selling.
• Performance tracking: Track daily calls, leads, bookings, realised revenue, pending follow-ups, and customer escalations.
