Tele Collections Executive

Tele Collections Executive – Personal Loan & Business Loan Collections

Key Responsibilities:

• Handle inbound and outbound collection calls for overdue Personal Loan and Business Loan accounts

• Follow up with customers regarding pending EMI payments and ensure timely collections

• Negotiate repayment plans and resolve payment-related concerns professionally

• Maintain accurate records of customer interactions, payment commitments, and follow-ups in CRM systems

• Coordinate with field collection teams and backend operations for effective account resolution

• Ensure compliance with collection processes, company policies, and quality standards

• Address customer queries, escalations, and disputes with empathy and professionalism

• Achieve daily, weekly, and monthly collection targets

Eligibility Criteria:

• Minimum 6 months to 2 years of experience in Tele Collections, Collections, or Customer Service roles within NBFC/BFSI industry

• Excellent communication and convincing skills in English and Malayalam along with any one regional language: Kannada, Telugu, Tamil, or Hindi

• Strong negotiation, interpersonal, and problem-solving abilities

• Basic knowledge of CRM tools and MS Office

• Graduate in any discipline

• Age Limit: Below 30 years

Salary & Benefits:

Salary: Up to 3.5 LPA + Attractive Incentives

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 6 - 12 महीने का अनुभव वाले उम्मीदवारों की जरुरत है।