Make outbound calls to customers with pending or overdue payments.
Remind customers of due dates and payment terms.
Negotiate and follow up on repayment plans in line with company policies.
Update and maintain customer interaction records in the CRM system.
Coordinate with the finance and accounts team regarding payments received.
Handle customer queries related to billing and payment issues.
Escalate critical or unresolved cases to the team leader or manager.
Achieve monthly collection targets and performance goals.
Ensure compliance with company policies, data security, and regulatory guidelines.