कस्टमर सपोर्ट टेली कॉलिंग

Job Responsibilities

• Make outbound calls to existing and prospective customers.

• Generate new business leads for third-party manufacturing services.

• Explain the company's manufacturing services for Cosmetics, Pharmaceuticals, Nutraceuticals, and Veterinary products.

• Understand customer requirements and collect product details.

• Follow up with customers regarding quotations, inquiries, samples, and orders.

• Maintain strong relationships with existing customers through regular communication.

• Coordinate with the marketing, production, purchase, and quality teams to update customers on order status.

• Maintain accurate customer databases, call records, and follow-up reports.

• Handle customer queries and provide timely responses.

• Assist in preparing daily, weekly, and monthly telecalling and lead generation reports.

• Participate in exhibitions, promotional campaigns, and lead follow-up activities when required.

Qualification

• Any Graduate / MBA (Marketing) / BBA / B.Com/ B.Sc or equivalent.

Requirements

• Experience: 1 to 5 Years.

• Excellent communication and interpersonal skills.

• Strong convincing and negotiation skills.

• Basic knowledge of MS Excel, Word, and Email communication.

• Ability to build customer relationships and handle follow-ups.

Preferred Skills

• Telecalling and Lead Generation.

• Customer Relationship Management (CRM).

• Appointment Scheduling and Follow-up.

• Quotation and Order Follow-up.

• Data Entry and Customer Database Management.

• Good Communication and Persuasion Skills.

• Time Management and Problem-Solving Ability.

Salary & Benefits

• Salary: As per experience and performance.

• Performance Incentives.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में फ्रेशर वाले उम्मीदवारों की जरुरत है।