Tele calling

🧾 Responsibilities of a Telecaller

Making Outbound Calls

Call potential or existing customers using provided data

Introduce company products or services clearly

Receiving Inbound Calls

Answer customer queries politely

Provide correct information or transfer calls when needed

Lead Generation & Follow-up

Identify interested customers

Schedule follow-up calls or appointments

Customer Support

Handle customer complaints or feedback

Resolve basic issues or guide customers to the right department

Maintaining Records

Update customer details and call status

Maintain call logs and feedback reports

Achieving Targets

Meet daily or monthly call and sales targets

Work towards conversion goals

Product Knowledge

Stay updated about company products, offers, and policies

Explain features, benefits, and pricing accurately

Professional Communication

Use polite and positive language

Build good customer relationships

Compliance

Follow company guidelines and call scripts

Maintain confidentiality of customer data

🎯 Skills Required

Good communication skills (local language & basic English)

Active listening

Patience and persuasion skills

Basic computer knowledge

Time management

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