🧾 Responsibilities of a Telecaller
Making Outbound Calls
Call potential or existing customers using provided data
Introduce company products or services clearly
Receiving Inbound Calls
Answer customer queries politely
Provide correct information or transfer calls when needed
Lead Generation & Follow-up
Identify interested customers
Schedule follow-up calls or appointments
Customer Support
Handle customer complaints or feedback
Resolve basic issues or guide customers to the right department
Maintaining Records
Update customer details and call status
Maintain call logs and feedback reports
Achieving Targets
Meet daily or monthly call and sales targets
Work towards conversion goals
Product Knowledge
Stay updated about company products, offers, and policies
Explain features, benefits, and pricing accurately
Professional Communication
Use polite and positive language
Build good customer relationships
Compliance
Follow company guidelines and call scripts
Maintain confidentiality of customer data
🎯 Skills Required
Good communication skills (local language & basic English)
Active listening
Patience and persuasion skills
Basic computer knowledge
Time management