Key Responsibilities:
Make outbound calls to customers based on the list assigned by your team or a senior.
Enter detailed and accurate remarks in the CRM system for every call.
Submit daily reports or updates as per the team’s standard process.
Communicate politely and professionally with customers to ensure a positive experience.
Escalate unresolved or critical issues to the concerned department if needed.
Maintain high levels of call productivity and quality.
Follow the company’s communication and data-handling policies.