Customer Support: Inbound/outbound calls for service queries, complaint resolution, and troubleshooting.
Information Provision: Explaining product features, benefits, and pricing to customers.
Record Keeping: Maintaining accurate, up-to-date customer data and call records in CRM software.
Relationship Management: Building rapport with clients to foster loyalty and ensure a positive experience.
Sales Support: Identifying opportunities to upsell or cross-sell services.
Feedback Collection: Conducting surveys to gather feedback to improve service quality.