कस्टमर सपोर्ट टेली कॉलिंग

MIZDAAN ASSOCIATES – Recovery & Collections Executive

Primary Function: Accounts Receivable Recovery & Payment Follow-up
Qualification: MBA/M.Com and graduates from Commerce, Finance, Accounting, Business Administration or related backgrounds
Work Mode: Primarily office-based / Tele-calling
Experience: Freshers / Relevant experience
Language Preference: Kannada & Hindi preferred; basic English communication advantageous

Time: 10 AM - 6 PM.

Role Overview

The Recovery & Collections Executive will be responsible for accounts receivable recovery and payment follow-up by contacting customers regarding outstanding or overdue balances. The role involves customer communication, tracking payment commitments, maintaining recovery records and supporting collection MIS.

Key Responsibilities
Make outbound calls regarding outstanding and overdue payments.
Explain outstanding amounts, due dates and authorised payment options.
Follow up on promised payments and update collection status.
Maintain accurate records of customer interactions and payment commitments.
Prioritise overdue/delinquent accounts for timely follow-up.
Handle basic billing and payment queries and escalate disputes when required.
Support daily collection MIS, recovery trackers and performance reports.
Work toward daily, weekly and monthly collection targets.
Maintain confidentiality of customer and financial information.
Finance-Related Activities
Understand Accounts Receivable (AR), ageing, outstanding balances and due dates.
Track payment commitments and receivable recovery status.
Support basic payment reconciliation and status verification.
Maintain ageing trackers, collection MIS and daily recovery reports.
Coordinate with internal teams on payment confirmations and disputes.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 0 - 2 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।