Serve as the primary point of contact for customers.
Handle incoming calls, emails, chats, and walk-ins professionally.
Respond to customer inquiries promptly and provide accurate information.
Resolve customer complaints and issues with a customer-first mindset.
Build and maintain strong, long-term relationships with customers.
Understand customer needs and ensure high satisfaction levels.
Follow up with clients to ensure their issues are resolved.
Maintain client loyalty through proactive engagement and communication.
Coordinate with internal teams (sales, operations, technical, accounts) to ensure timely service delivery.
Track customer service requests and ensure closure within deadlines.
Escalate customer issues to higher management when required.
Maintain updated customer records in CRM systems.
Prepare daily, weekly, and monthly reports on customer feedback and issues.
Track service performance and identify improvement areas.